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Kofax

Releasing print jobs from the Equitrac Professional 5 Follow-You queue via the EQ Ricoh embedded results in multiple copies of the print job to print

Symptom

Intermittently, releasing print jobs from the Folow-You queue via the EQ Ricoh embedded results in multiple copies of the print job to print. Users also report slow response of the emmbedded app to reflect values being entered.

Cause

Insufficient memory resources set on Ricoh MFPs.

Resolution

In the Ricoh Web Image Monitor, Extended Feature Settings, Administrator Tools, it is recommended that the Heap Size and Stack Size be set to 75% of the Maximum.

e.g. if maximum Heap Size is 4096, set Heap Size to 3072

Customer adjusted these settings and rebooted the MFD, users are no longer reporting the issue.