Intermittently, releasing print jobs from the Folow-You queue via the EQ Ricoh embedded results in multiple copies of the print job to print. Users also report slow response of the emmbedded app to reflect values being entered.
Insufficient memory resources set on Ricoh MFPs.
In the Ricoh Web Image Monitor, Extended Feature Settings, Administrator Tools, it is recommended that the Heap Size and Stack Size be set to 75% of the Maximum.
e.g. if maximum Heap Size is 4096, set Heap Size to 3072
Customer adjusted these settings and rebooted the MFD, users are no longer reporting the issue.