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Report Template Not Found Error Message Appears When Attempting to Run Reports

With Equitrac Professional 5, when you attempt to run a report in the Web client, an error message appears, "Report Template Not Found" and the report does not run.

This behavior can occur if BOTH "Named Pipes" and "TCP/IP" protocols are not enabled on the Microsoft SQL server name/instance being used to connect to the eqcas database.

Ensure that BOTH 'Named Pipes' and 'TCP/IP' protocols are set to 'Enabled' on the MSSQL server name/instance being used to connect to the eqcas database.

If the database is local to the CAS server, the protocols and their staus can be found/adjusted in SQL Server Configuration Manager, under Network Configuration.

If the database is external and on the client's own SQL Server, give the client the exact server name/instance being used in the eqcas ODBC DSN and have them verify that BOTH 'Named Pipes' and 'TCP/IP' protocols are enabled.

Also, check the ODBC connection and make sure the option "With SQL Server authentication using a login ID and passwrd entered by the user." is enabled and the connection tests good with the eqcas user and password.