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Unable to locate a copy transaction from the billing system in EP5 when running copy reports

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Article # 3016163 - Page views: 176

Unable to locate a copy transaction from the billing system in EP5 when running copy reports. The transaction can be located in the export file to the billing system. Problem Statement: Unable to locate a copy transaction from the billing system in EP5 when running copy reports. The transaction can be located in the export file to the billing system. Cause: The copy transaction was actually a disbursement created via data entry into a terminal. This was determined by checking which export file included the transaction--it was the disbursement export, not the copy export. Resolution: Ran a disbursement report to isolate the transaction.