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Kofax

Invalid Activation Code when manually activating Output Manager

Problem Statement

When manually activating a license, a customer gets an "Invalid Activation Code".

Cause

The NSI licensing webpage has multiple fields that need to be filled in before an Activation Code can be created.  If any of these fields has an invalid value, it will create an invalid activation code. This includes the OM version--make sure to include the entire version of the software (i.e. 4.0.1.6 instead of just 4.0) when entering information.

Resolution

Ensure that all relevant information is put into the manual activation page. 

Ensure there are no extra spaces in the Hardware Code. 

Ensure the full version of OM is put in the field. (i.e. 4.0.1.6 instead of just 4.0)