Creating a PDF does not retain background colors and images

Problem:

When creating a PDF from a Microsoft Word document or from a web page within Microsoft Internet Explorer, the resulting PDF does not retain the background colors and images.

Cause:

This will occur when the "Print background colors and images" setting within Microsoft Word or Microsoft Internet Explorer is not enabled.

Solution:

Enable the "Print background colors and images" option by following the directions below:

For Microsoft Word 2003 & 2007:

1. Go to the "File" menu and choose "Print".
2. Click the "Options..." button.
3. Enable the option to "Print background colors and images".

For Microsoft Word 2010:

1. Go to the "File" menu.
2. Click "Options".
3. Click "Display".
4. Enable the option to "Print background colors and images".

For Microsoft Internet Explorer:

1. Go to the "Tools" menu.
2. Click "Internet Options".
3. Go to the "Advanced" tab.
4. Scroll down to the "Printing" section under the "Settings" pane.
5. Enable the option to "Print background colors and images".