Skip to main content
PaperPort crashes on startup and returns an Application Error message
- Last updated
-
-
Save as PDF
PaperPort crashes on startup and returns an Application Error message
Problem Statement:
When PaperPort is started, it will load itself and the documents in the folders. Immediately after loading the files, it will crash and return the following error message:
The instruction at 0xXXXXXXXX referenced memory at 0xXXXXXXXX. The memory could not be read.
Click on OK to terminate the program
The Windows Application event log may contain the following error(s):
Log Name: Application
Source: Application Error
Date: MM/DD/YYYY HH:MM:SS
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: SystemName.Domain
Description:
Faulting application name: PaprPort.exe, version: 14.0.11430.1533, time stamp: 0x4e5cece5
Faulting module name: wvcore.dll, version: 8.3.5.5684, time stamp: 0x4c4bad88
Exception code: 0xc0000005
Fault offset: 0x00001a42
Faulting process id: 0xd5c
Faulting application start time: 0x01d06bde7079c6e9
Faulting application path: C:\Program Files (x86)\Nuance\PaperPort\PaprPort.exe
Faulting module path: C:\Program Files (x86)\Nuance\PaperPort\Inso\wvcore.dll
Log Name: Application
Source: Application Error
Date: MM/DD/YYYY HH:MM:SS
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: SystemName.Domain
Description:
Faulting application name: PaprPort.exe, version: 14.0.11430.1533, time stamp: 0x4e5cece5
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0x14c8
Faulting application start time: 0x01d06bbe51568808
Faulting application path: C:\Program Files (x86)\Nuance\PaperPort\PaprPort.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Cause:
The *.dll files are registered, but cannot be leveraged correctly by PaperPort.
Resolution:
Follow the steps outlined in Answer ID 16757 to cleanly uninstall PaperPort. Upon completing these steps, reinstall PaperPort.