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PaperPort crashes on startup and returns an Application Error message

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Article # 3016508 - Page views: 1896

PaperPort crashes on startup and returns an Application Error message.

Problem:

When PaperPort is started, it will load itself and the documents in the folders. Immediately after loading the files, it will crash and return the following error message: The instruction at 0xXXXXXXXX referenced memory at 0xXXXXXXXX. The memory could not be read. Click on OK to terminate the program.

Resolution:

Follow the steps outlined in the below article to cleanly uninstall PaperPort:

https://knowledge.kofax.com/MFD_Productivity/PaperPort/Install_Uninstall/How_to_perform_a_clean_uninstall_of_Kofax_PDF_products_from_a_Windows-based_PC

Upon completing these steps, reinstall PaperPort.