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When Printing to PaperPort Image Printer returns an "error in image file reading and writing software" message

Article # 3016515 - Page views: 1078

When Printing to PaperPort Image Printer returns an "error in image file reading and writing software" message.

Problem:

When printing from another application using the PaperPort Image Printer, the following error message will be returned in PaperPort:

Error in image file reading and writing software

(Error -10)

Even after uninstalling and reinstalling PaperPort, the issue persists.

Cause:

This issue is related to incorrect/invalid data that is being retained within the Windows User account. During the uninstall, the majority of the Nuance, Zeon, ScanSoft, and Kofax folders are removed. When the remaining folders are deleted manually, the issue will persist.

Resolution:

Please consult with your system and/or network administrator on how to address Windows User account issue.