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Converting Word documents crashes Power PDF

Article # 3047011 - Page views: 40

Problem: 

Converting Word documents crashes Power PDF.

Solution: 

If the Windows Event Viewer is showing recdiag.dll as the faulting module, there could be a conflict with another application using a file called “recdiag.dll”.  Search the computer for multiple copies of the “recdiag.dll” on the system. If there is another application using the same file, uninstall that application.

 

Applies to:  

Product Version
Power PDF 3.1
Power PDF 4.0
Power PDF 4.1

 

Article # 3047011