Kofax Power PDF Outlook Add-in keeps disappearing even after enabling the add-in in Outlook

Issue

Kofax Power PDF Outlook Add-in keeps disappearing even after enabling the add-in in Outlook.

Cause

The issue can be caused by an old Nuance PDF registry entry that was left behind called NPDFOutlookAddin.NPDFOutlook.1 within the HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins folder.

Solution

Create a backup of the HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins folder by right-clicking the folder and selecting the “Export” option to save the key to a location on the computer. Then remove the old NPDFOutlookAddin.NPDFOutlook.1 registry key from within the HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins folder and restart Outlook.

DISCLAIMER: Edit the Registry at your own risk, only if qualified to do so.  Kofax recommends backing up any changes prior to editing. 

Level of Complexity 

Expert

Applies to  

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