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Kofax Power PDF Outlook Add-in keeps disappearing even after enabling the add-in in Outlook.

Article # 3031965 - Page views: 227

Article # 3031965 - Page views: 227

Issue

Kofax Power PDF Outlook Add-in keeps disappearing even after enabling the add-in in Outlook.

Cause

The issue can be caused by an old Nuance PDF registry entry that was left behind called NPDFOutlookAddin.NPDFOutlook.1 within the HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins folder.

Solution

Create a backup of the HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins folder by right-clicking the folder and selecting the “Export” option to save the key to a location on the computer. Then remove the old NPDFOutlookAddin.NPDFOutlook.1 registry key from within the HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins folder and restart Outlook.

DISCLAIMER: Edit the Registry at your own risk, only if qualified to do so.  Kofax recommends backing up any changes prior to editing. 

Level of Complexity 

Expert

Applies to  

Product Version Build Environment Hardware
Power PDF 4.x All Windows