Preserving annotations when converting an MS Word document to PDF

Problem:

When converting an MS Word document to PDF via the Nuance Ribbon buttons, annotations (comments, tracked changes, etc) are not preserved once the document has been converted.

Resolution:

This is by design - the only way to preserve the annotations is by printing the Word document to a PDF with the markups visible in Word. 

In order for annotations to be preserved and viewable after a document has been converted from MS Word format to PDF, the following must be performed:

1. In the MS Word document, make sure the annotations are visible - if they are not, On the Review tab, enable Show Markup
2. Click File > Print
3. From the Printer drop-down box, select ScanSoft PDF Create! or Gaaiho PDF or Nuance PDF.
4. Click Print
5. In the Save As window, designate a location to which the file will be saved and enter a name for the file
6. Click Save and the resulting PDF will include the annotations.