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Unable to Print using Nuance PDF print driver.

Article # 3017286 - Page views: 4057

Unable to Print using Nuance PDF print driver.

Problem Statement:

Unable to print .pdf documents using Nuance PDF print driver.

Received the following error:

"Nuance PDF Create Stopped:

DateTime: 2016-12-02 11:56:15

FileName: Microsoft Word - [DOCUMENT NAME]

Reason: Can't load SZNPRNCMD.DLL, path: C:\Program Files (x86)\Nuance\Power PDF 20\bin\SZNPRNCMD.DLL, error code: 193."

Cause:

SZNPRNCMD.DLL file was not copied over from C:\Program Files (x86)\Nuance\Power PDF 20\bin to C:\Windows\System32\spool\drivers\x64\3 during the installation of Power PDF.

Resolution:

Manually copy SZNPRNCMD.DLL from C:\Program Files (x86)\Nuance\Power PDF 20\bin to C:\Windows\System32\spool\drivers\x64\3.