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How to collect SafeCom Ricoh GO logs from S87 nnn.030*03 onwards

Information:

How to collect SafeCom Ricoh GO logs from S87 nnn.030*03 onwards

The SafeCom Go Ricoh embedded logging tool is sometimes showing inaccurate/inconsistent data.

To help you gather the logs to identify issues a new utility can be used. The results can be added to the Nuance Support case.

  • Create a directory on a PC.

2. Copy the two files RSH.EXE and RSHC.BAT into this directory.

3. Open a command prompt.

Then to channel the log output into files run the tool for an extended period of time, use the following command:RSHC.BAT 1>> RSH_STDOUT.TXT 2>> RSH_STDERR.TXT

Example: RSHC.BAT 192.168.1.100 1>> RSH_STDOUT.TXT 2>> RSH_STDERR.TXT

4.

Attach these two files to the Nuance support case.

Attachment:

rsh.zip (11 KB)