SafeCom G4 10.6.0.1 - Emails no longer sent after G4 upgrade.

Problem: 

After updating SafeCom G4 to 10.6.0.1 (10.6 Fixpack 1) from any previous G4 version emails (like PUK, Welcome or Admin) are no longer being sent from SafeCom G4.

Solution: 

To resolve the SafeCom G4 Server can be removed and reinstalled.

Otherwise following steps can be executed once to fix the faulty installation:

1. Install SafeCom Mail Service
   1. Run command prompt as administrator
   2. cd "c:\Program Files\SafeCom\SafeComG4\Mail"
   3. c:\windows\microsoft.net\framework64\v4.0.30319\InstallUtil.exe scEMailService64.exe
2. Open "services.msc"
3. Start the "SafeCom Mail Service" (this is a new service).
4. Restart the "SafeCom Service".

The issue will be fixed with the upcoming SafeCom G4 10.7 release.

Applies to: