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Kofax

License Error message received after upgrading SafeCom Go.

Problem Statement:

SafeCom Go was updated to a newer version on an expired Server Key.

When trying to logon on the device a "License Error" message is received.

Cause:

SafeCom Go verifies the M&S of the SafeCom Server License.

The Release Date of the SafeCom Go version was newer then the M&S expire date on the SafeCom Server License.

Solution:
- Renew the M&S of the SafeCom Server License to be newer then the SafeCom Go Release Date.
- Install an older SafeCom Go version which has been released before the SafeCom Server License has expired.