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Login and connection issues with SafeCom 2 Port Controller after Xerox Base Firmware upgrade

Article # 3016567 - Page views: 522

Question / Problem:

After applying a firmware update on certain Xerox MFDs, users experience an issue with login and connection issues with the SafeCom 2 Port Controller.

Answer / Solution:

Kofax were made aware in April 2015 of an issue with certain customers having login and connection issues with the SafeCom 2 Port Controllers when connected to Xerox MFD's.

During the investigation, it was determined that the MFD's had been upgraded to a new version of Xerox base firmware. Due to a change in this firmware, SSL v3 was disabled and was replaced with TLS.

The SafeCom 2 Port Controller does not support TLS Communication. As this hardware has reached end of support, there are no plans to introduce TLS support to this hardware.

To workaround this issue, you will need to downgrade the Xerox base firmware to a version that supports SSL v3, or replace the SafeCom 2 Port controller with either the SafeCom GO for Xerox embedded application or the Kofax Ethernet Card Reader.

Note: Additional licensing may be required. Please contact your Kofax sales representative for further details.

These are the Xerox devices and firmware versions known to show symptoms of the issue

MFD Model Firmware
Xerox ColorQube 93xx sw07218014505000
Xerox ColorQube 8700-8900 sw072.161.145.05001
Xerox WorkCentre 3655 sw07206014505000
Xerox WorkCentre 5845-5890 sw07219014505000
Xerox WorkCentre 5945-5955 sw07209114505000
Xerox WorkCentre 6655 sw07211014505000
Xerox WorkCentre 7830-35 sw07201014505000
Xerox WorkCentre 7845-55 sw07204014505000
Xerox WorkCentre 7970 sw07220014505000