When using SafeCom Device Server S82 060.090*07 or later and it is installed on a Windows Server 2012 / 2012 R2.
If the user has an empty document job list and logs into the Device using the ID Controller the ID Controller gets into a hung state.
The ID Controller needs to be restarted to solve the issue.
SafeCom Device Server S82 060.090*07 or later when installed on a Windows Server 2012 / 2012 R2 requires the SNMP Service feature needs to be install and run.
To install this feature please follow these steps.
Open the Windows Server Manager -> Features -> Add Features -> Select the SNMP Service -> install it. (see attached screen)
Ensure that the SNMP service is started.
Now the ID Controller will not hang if a user with an empty document job list logs in.
SNMP Settings.pdf (67 KB)