When installing SafeCom G4 520*10.239.X with Windows Authentication Setup the login to SafeCom Administrator fails. Error: "Connection error. Login failed!"
SafeCom broadcast for the Server is working, databases are created properly.
However when doing a "Test Server" with SafeCom Administrator following is seen:
Connection job server ... failed!
Connection tracking server ... failed!
Connection money server ... failed!
Additional following error can be seen in the JobServerX.trc:
TLS InitNegotiate error: missing certificate ErrorCode -1
When installing SafeCom G4 520*10 with "windows authentication" TLS encryption may not work.
If the TLS certificate is created by the SafeCom Pull or Push Port (running as SYSTEM) then the SafeCom Service (running as
In order to create a new TLS certificate please perform following steps:
- Stop the SafeCom Service
- Delete the following Key in the registry path: HKEY_LOCAL_MACHINE\SOFTWARE\SafeCom\SafeComG4\TLSCert.
- Start SafeCom Service again.
A new TLSCert key will be created with the proper value and will allow a successful login.
Alternatively please contact Kofax Support to acquire the script to perform these actions.