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Kofax

SafeCom Go Xerox continuous reboot cycle

Problem:

Xerox devices used with SafeCom Go Xerox are going into a continuous reboot cycle.

Cause:

There is a compatibility issue between SafeCom Go Xerox and earlier ConnectKey 2.0 Firmware.

Following Xerox devices and public Firmware's are affected by this issue:

WC 3655

073.060.075.34540

WC 5845/55/65/75/90

073.190.075.34540

WC 5945/55

073.091.075.34540

WC 6655

073.110.075.34540

WC 7220/25

073.030.075.34540

WC 7830/35

073.010.075.34540

WC 7845/55

073.040.075.34540

WC 7970

073.200.075.34540

Solution:

Please use following Xerox SPAR firmware which fixes this issue:

WC 3655

073.060.086.15410

WC 5845/55/65/75/90

073.190.086.15410

WC 5945/55

073.091.086.15410

WC 6655

073.110.086.15410

WC 7220/25

073.030.086.15410

WC 7830/35

073.010.086.15410

WC 7845/55

073.040.086.15410

WC 7970

073.200.086.15410

Following Xerox models and SPAR firmware versions have been tested by Nuance:

WC 7220/25

073.030.106.26100

WC 7830/35

073.010.106.26100

WC 5945/55

073.091.106.26100

The SPAR firmware needs to be obtained directly from Xerox.