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Kofax

Installing ShareScan Embedded on Ricoh MFP - "Java not installed on the computer"

Problem Statement:

When adding a Supported Ricoh Device with Smart Panel Technology to ShareScan an error is displayed. "Java not installed on the computer"

Cause:

A device with the Ricoh Smart Operations Panel Technology is being used with an older version of the ShareScan client.

Resolution:

The Ricoh MFPs (Z models) with the Smart Operations Panel is now supported.  Update to the (jar file).