Skip to main content
Kofax

ScanStation (RP5810) network card has flashing LEDs but NIC not visible in Windows device manager

Problem Statement:

The network card (PCI express card with 2 RJ-45 ports) in an RP5810 ScanStation displays flashing LEDs but is not visible in Windows Device Manager.  The network ports will light up, and the ports are active.  This card has a barrel connector for power in addition to the two network ports, identified as the old card in the photo below.

Cause:

The old model NIC has the 8111E chip, which has limited compatibility with the RP 5810.

Resolution:

There are two half-height PCI-Express slots on the mainboard of the RP5810. See second photo below.  If using the older model NIC, place in the PCI-Express x16 slot, which is black and terminates in a flexible tab near the CMOS/RTC battery. Do not use the full-length PCI-Express x4 slot, which is white in color and does not terminate in a tab.

The newer card (without the power connectors) work equally well in either slot.

 

Attachments:

rp5810-slots.png (562 KB)