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"Some error occurred during scanning" when using Auto Color - ShareScan 5.4 SP2

Problem Statement:

When connectors are configured for Auto Color(bw) or Auto Color(g), users receive the error - "Some error occurred during scanning". This happens when the device is set for BW and the connectors are set for Auto Color.


This issue has been resolved with the following hotfix: SS54SP2_HF4513 To obtain this hotfix, please open a support ticket with your ShareScan solutions provider.