Skip to main content
Kofax

"Some error occurred during scanning" when using Auto Color - ShareScan 5.4 SP2

Problem Statement:

When connectors are configured for Auto Color(bw) or Auto Color(g), users receive the error - "Some error occurred during scanning". This happens when the device is set for BW and the connectors are set for Auto Color.

Solution:

This issue has been resolved with the following hotfix: SS54SP2_HF4513 To obtain this hotfix, please open a support ticket with your ShareScan solutions provider.