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Scanner settings lost with Netscaler Failover - ShareScan 5.4 SP2

Problem Statement:

When using a hardware network balancer such as Netscaler, MFP running ShareScan Embedded client, may lose scanner settings if the network connection fails over to a different server node.   This has been observed only for "Webclient" type Embedded clients.

Solution:

This issue has been resolved with the following hotfix:

SS54SP2_HF4511

To obtain this hotfix, please open a support ticket with your ShareScan solutions provider.