Skip to main content
Kofax

ShareScan 6.1: License cannot be loaded because no activated upgradable license has been found

Problem Statement:

When attempting to upgrade eCopy ShareScan from version 4 to version 5 to version 6, the following error appears when activating the version 5 license: "License cannot be loaded because no activated upgradable license has been found".

Resolution:

Please contact your ShareScan support provider to receive hotfix # 10004 for ShareScan 6.1.