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ShareScan not using UPN as expected with Exchange EWS - ShareScan 5.4 SP2

Problem Statement:

ShareScan not using UPN as expected with Exchange EWS.

Solution:

This issue has been resolved with the following hotfix:

SS54SP2_HF4524

To obtain this hotfix, please open a support ticket with your ShareScan solutions provider.

With this hotfix, if multiple Exchange Web Service URLs are configured, the connector also tries to authenticate with the user's email address when using Exchange 365 web service URL.