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Kofax

Web client slow to start - ShareScan 5.4 SP2

Problem Statement:

The startup time of web clients (Xerox, Konica Minolta, etc) is much longer than expected. It can take as long as 5-10 seconds, sometimes even more, up to 15 seconds.

Solution:

The following hotfix resolves the issue. SS54SP2_HF4544 To obtain this hotfix, please open a support ticket with your ShareScan solutions provider.