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Kofax

ShareScan: When selecting a Connector license, the file generated is not for the selected connector option

Problem Statement:

When selecting an Optional ShareScan license from a bundle or Connector Access license, the license file generated is not for the selected connector option.

The Registration site will reflect the selected option properly, however, the ShareScan Administration Console will show this license as a different conenctor or extender.

Cause:

This is a rare issue that may occur on the Nuance Activation server.

Resolution:

Please create a Customer Support Services ticket with the following information:

  1. The license key with the issue
  2. The email address under which the license is registered on the eCopy Registration site
  3. The selected or desired connector
  4. The connector or extender that is unlocked via the license and is not created per expectations.