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eCopy ShareScan - Basic information for Service Request

Question:

What information needs to be enter to a Service Request [Ticket] for eCopy ShareScan?

When opening a Service Request please provide the following information:

  • Product Name and Version
  • Serial Number or Product Key of ShareScan (Software and/or Hardware)
  • Operating System and Version
  • Changes in the environment since the problem began
  • Steps to recreate the issue
  • Export ShareScan trace file
  • Export eCopy ShareScan configuration files
  • Date & Time of last occurrence
  • Devices Impacted including Make/Model
  • Steps taken to resolve the issue

The attached document contains some steps to help collect the information needed to troubleshoot issues.

 

Attachments:

eCopy ShareScan Basic Information for Service Request v4.pdf (631 KB)