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eCopy ShareScan - Basic information for Service Request


What information needs to be enter to a Service Request [Ticket] for eCopy ShareScan?

When opening a Service Request please provide the following information:

  • Product Name and Version
  • Serial Number or Product Key of ShareScan (Software and/or Hardware)
  • Operating System and Version
  • Changes in the environment since the problem began
  • Steps to recreate the issue
  • Export ShareScan trace file
  • Export eCopy ShareScan configuration files
  • Date & Time of last occurrence
  • Devices Impacted including Make/Model
  • Steps taken to resolve the issue

The attached document contains some steps to help collect the information needed to troubleshoot issues.



eCopy ShareScan Basic Information for Service Request v4.pdf (631 KB)