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eCopy ShareScan 5.4 Hotfixes list

ShareScan 5.4 Service Pack 2 (5.4.40521.0) Hotfixes

Hotfixes in this list can be implemented on ShareScan versions 5.4.40521.x

Hotfix

Answer ID

Fix Summary

4598

 

Scanning more than 200 pages with an FX device results in a failed scan job with error code 027-728. When a multi-page document arrived during scanning, the pages of this got processed immediately, which can cause slowness. For FX devices the image transfer is done by using multipage TIFF format instead of single page TIFF. The pages are processed only when they must be displayed on the Preview screen.

4594

 

Scan job stops with the error message " This device cannot communicate with the sharescan manager. The error was caused by an intermittent synchronization issue in the ImageProvider. The potential synchronization problem has been eliminated.

4593

 

The glossary handling has changed in HF4591 and the new implementation verifies the signature of the glossary files before loading them (except for 3rd party connectors).In earlier, the signature of the client glossary got corrupted and as a result of this, the Admin Console could not load the client glossary after HF4591 (or later) was installed. The signature of the client glossary XML file has been fixed.

4590

 

Filled form data in PDF files (e-Form, Acro-Form) are ignored by the ShareScan 5.4 during the processing, therefore, it disappears from the output  (eg watch folder -> TIF).

4588

 

The ShareScanAgent service tried to set up a WCF endpoint on TCP port 8008 but this port was already in use by another process and therefore the service cannot start properly.

4587

 

#1 If the scanned pages are more than a certain limit, device shows a Scanning error message on the preview form. Error message is: None.

#2 The Tomcat temp directory is filling up with .TMP files.

4586

 

ShareScan default rotation calibration for HP devices is correct only for certain old HP devices which do not have Auto color feature.

4585

 

The name of publishing keys related to FPE are collected when the user saves the FPE profile. The problem was that FPE did not removed the duplicated keys when multiple templates contained zone(s) with the same name.

4584

 

'Scanning cannot be started. Please try it later' is a general working behavior. Usually, it is reported when the device declines starting a new scan job. Engineering found a genuine case when ShareScan reports it mistakenly.

4583

 

Intermittently in certain circumstances watchers became inactive and communication with ShareScan Manager was not possible because

4581

 

Sharescan eCopy error when "Restrict Access to Everything" is set for Non-logged in user permissions on the Xerox device.

4580

 

In some cases, the CSDK cannot return the proper image resolution when ShareScan tries to obtain information about the image file. One such case is, when the input file is a JPEG and the resolution info in stored in the EXIF tag. For these files, the CSDK reports 300 DPI by default which is not desired in some cases.

4579

 

ShareScan tried to determinate the "ConnectorID" from the "ConnectorProgID" property of the connector by taking the text before the ".MainControl" substring of the ConnectorProgID. This worked for almost all connectors but not for the Application Xtender connector as its connector ID is "ApplicationXtender" but its prog ID is "ShareScanApplicationXtender.MainControl".

4578

 

The name of the logged in user is compared with the display name of the users which comes from the office 365 server but the connector has never tried to find exact match.

4577

 

Sharescan eCopy error when "Restrict Access to Everything" is set for Non-logged in user permissions on the Xerox device.

4576

 

Watcher always converts the resolution of the input image to 300 DPI if the original resolution is less than 100 DPI.

4575

 

The SharePoint could not upload the documents with FRPC in case of file size was greater than 550KB.

4574

 

If the papers in the feeder have the same width but different length, all images created by the scanner will have identical dimensions, that is, the dimensions of largest scanned document.

4572

 

- Rotation rules added for the newly supported Canon imageRUNNER ADVANCE C256/C356 devices

- Rotation rules for HP LaserJet MFP M725 and HP LaserJet flow MFP M830 devices for auto color added

4570

 

Introducing support for:

- HP PageWide Enterprise Color MFP 780

- HP PageWide Managed Color MFP E77650

- HP PageWide Enterprise Color Flow MFP 785

- HP PageWide Managed Color MFP E77660

4569

 

PDF attachments are not picked up by IMAP watcher if email is sent from MS Outlook.

4568

 

There was an error in JFCreator.js when building date time string [FujiXerox]

4567

 

Authentication fails on Xerox VersaLink devices.

4566

 

The startup time of web clients is much longer than that of the embedded clients. It can take as long as 5-10 seconds, sometimes even more, up to 15 seconds.

4564

 

When using QuickConnect to process barcode separated batches, batch based index values are always the ones from the first found barcode and a single document is created even if there are more batches.

4563

 

Users do not see subsites within their site. Everything but the sub sites is displayed in the client.

They can navigate to these subsites in a browser, but cannot do so through the SharePoint connector. Users do have various levels of access to the sub sites, mostly read-only (areas within the sub site the users do have write access) but even sub sites with "Contribute access" are also not displayed..

4562

 

When trying to scan non standard size documents (e.g an open book placed on the glass),     Xerox devices can not always detect the paper size, but ShareScan does not display "No pages in feeder..." or similar error message, just does not start the scan.

4560

 

Authentication fails on Ricoh devices when HTTP and HTTPS is enabled and PIV authentication is used. The root cause is that the PIV authentication system sends PI number instead of user name and  ShareScan was not prepared for this.

4559

 

Pressing the Enter key on the hard keyboard closes the soft keyboard, but the entered data is lost,   it is not placed in the text box from which it was displayed.

4558

 

If fingerprint is used for authentication on a Canon EP300 then after about 2 seconds   or so the device logs out and the login screen is presented again.

4557

 

The following items appearing on client screens were not localized

- Scanning job failed

- Scanning job completed

- Scanning...

4555

 

In ShareScan 5.2 and 5.4 bates numbering is restarted for each batch from the first number in case of barcode separated batches. In 5.1 numbering was continuous.

4554

 

When automatic batching is enabled with page removal the to-be-removed pages (set by any extender) are removed only from the first batch.

4553

 

5.4 SP2 already has the possibility to remove one navigation button from the Livelink connector Folder Navigation form via the connector store settings (LiveLinkConnectorStore.xml).

4552

 

If the auhenticated user is a member of an AD group (any type of group) that has special characters in its name, the user configuration for security groups does not work correctly, i.e. the connectors assigned to the given security group won't appear on the client for users in of that security group.

4551

 

National characters in FTP folder names are displayed incorrectly on the folder navigation form.

4550

 

HF4544 has serious side effects on systems with Session Logon. The issue is that documents created by a logged on user may be sent to the previously logged on user.

4549

 

During testing Xerox versaLink B405 with ShareScan 5.4 SP2 the client displays the following error message: "Failed to query job status from device. Scan job completed with error: Version Mismatch"

4548

 

When OutputCreatorReuseWorkerProcess has the value of True (default), an OutputCreatorClient instance inherits the CSDK settings from the previously served job. This may cause various CSDK problems, such as recognition errors. Setting OutputCreatorReuseWorkerProcess to False usually fixes these kind of issues.

4547

 

Intermittently ScanStation client does not react to connector buttons if it is configured with cost recovery. Detected on a system with Copitrak.

4546

 

If "User data entry - During Scan" is set in a SharePoint connector profile, the SharePoint connector tries to load the column information metadata earlier than they are available and the metadata will not be stored to the SharePoint server.

4545

 

Intermittently Xerox devices are displaying "Scanner warming up" and this screen remains displayed

4544

25668

The startup time of web clients (Xerox, Konica Minolta, etc) is much longer than expected. It can take as long as 5-10 seconds, sometimes even more, up to 15 seconds.

4543

25664

Smart Forms Extender - extracted from the matched template were applied for the wrong document

4540

25629

Document Tracking function with Scan to Printer connector

4539

25628

"Scanning can not be started. Please try again later." error when scanning on FX devices

4538

25627

Intermittently some scanned pages may be missing from the output

4536

25625

ScanStation client does not lock when the user ends a Copitrak session

4535

25622

Xerox Embedded - intermittently the scan preview image does not appear

4535

25621

Embedded client - intermittently documents do not arrive to their destination

4532

25320

EWS Login issues with externally hosted EWS systems

4531

25319

Active scan job lost after an error times out

4529

25259

Image scaling issues with Image Enhancement

4528

25260

Timeout error when selecting ShareScan connectors

4526

25095

Rotation issues on Ricoh embedded with Auto-Color

4525

25093

Unable to Scan with the Flatbed Option on Canon DR Scanners

4524

25092

ShareScan not using UPN as expected with Exchange EWS

4523

25091

Improved Support for Nested Security Groups

4522

25053

Improved localization support in Glossary Editor

4520

24972

Mail watcher via IMAP ignores linked resource

4518

24920

Some jobs are stuck in processing state

4517

24911

Manager service crashes when a watcher service loads Asian PDF files

4517

24912

Watcher option "Delete non-matching mails" does not delete mails

4516

24907

Exchange Web Services user agent string

4515

24924

ScanStation - Canon ISIS - page orientation issue

4515

24923

Gray and Color scanning results in BW output - Canon ISIS

4515

24922

Orientation Issues with ScanStation on Konica Minolta

4513

24855

“Some error occurred during scanning” when using Auto Color

4512

24802

Unable to Search Checkpoints within Bates stamping

4511

24677

Scanner settings lost with Netscaler Failover

4510

24678

Some fonts are not embedded in the output PDF/A document as required by US Patent Office

4509

24679

When scanning to Worksite the document fails to upload

4508

 

SSv5.4+sp1+cu3 folder watcher becomes inactive. Manual enable required.

4507

 

Inaccurate ShareScan license counts

4506

 

Biscom FAXconnector works on v5.2, but does not work on v5.4

4505

 

Sharepoint Connector, on the Navigation form the user can select a document library/folder to which they do not have permission to upload resulting in documents that fail to upload.

4504

 

In Folder Watcher, the process cannot open the file because it is in use by another process

4503

 

ShareScan OneDrive-SharePoint for Business

4502

 

In Administration Console, new "Organization Units" and "Active Directory Group" dialog with improved performance.