Skip to main content
Kofax

Fax/LDAP via SMTP: Intermittently ShareScan manager service crashes when using eCopy Address Book

Problem Statement:

Intermittently the ShareScan Manager service crashes when using the eCopy Address Book function in either the Fax via SMTP or LDAP via SMTP connector.

Windows event view logs show the below error:

Manager unhandled exception System.InvalidOperationException: Internal .Net Framework Data Provider error 1.

   at System.Data.ProviderBase.DbConnectionInternal.PrePush(Object expectedOwner)

   at System.Data.ProviderBase.DbConnectionPool.PutObject(DbConnectionInternal obj, Object owningObject)

   at System.Data.ProviderBase.DbConnectionInternal.CloseConnection(DbConnection owningObject, DbConnectionFactory connectionFactory)

   at System.Data.SqlClient.SqlInternalConnection.CloseConnection(DbConnection owningObject, DbConnectionFactory connectionFactory)

   at System.Data.SqlClient.SqlConnection.Close()

   at Nuance.ShareScan.ConnectorKit.Controls.WinForms.AddressBook.eCopyAddressBook.Disconnect()

   at SMTPviaLDAP.SSManagerCommBase.Finalize()

Cause:

This is caused by an issue when closing the SQL connection to the eCopy address book.

Resolution:

Install ShareScan 5.2 Service Pack 2 or later cumulative release (Originally resolved with hotfix 2013)