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Kofax

ScanStation locks up with "Processing" displayed in the lower right corner

Problem Statement:

A ScanStation locks up intermittently with "Processing" displayed in the lower right corner.

This issue can occur with any connector or service on a ScanStation device type. To temporarily resolve the issue, the ScanStation PC must be rebooted.

Resolution:

ShareScan 5.1: Ensure Service pack 1 has been installed. Request hotfix 1094 from service provider and implement.

ShareScan 5.2: This fix has not yet been incorporated into the 5.2 software version. Please escalate this issue to service provider referencing 5.1 hotfix 1094.