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ShareScan / Interwoven Worksite: "Unable to store your document due to following error: This operations is currently not available due to flatspace filing restrictions"

Problem Statement:

Using ShareScan with the Interwoven Worksite connector, error message "Unable to store your document due to following error: This operations is currently not available due to flatspace filing restrictions" is displayed when scanning.

Cause:

Worksite version 9.0 SP1 and higher utilizes a new document check-in functionality that is incompatible with ShareScan default configurations.

Resolution:

The solution is twofold:

  1. Apply appropriate Hotfix (if required), and
  2. Update the imanage.dll (See )

See details below.

1) Apply appropriate hotfix

ShareScan 5.4: Please install Cumulative Update 2 or later.  Service Pack 2 is recommended.

ShareScan 5.2 SP2:  Install hotfix 3004 or newer.

ShareScan 5.2 RTM or SP1:  Install hotfix 2017 or newer.

ShareScan 5.1 Service Pack 1: Install hotfix 1088 or newer. (5.1.20419.1088 or newer)

ShareScan 5.1 RTM and earlier: Please install current software version then apply the appropriate hotfix.

2) Update the imanage.dll

See detailed instructions in