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Kofax

ShareScan - Customer using Scan-To-Desktop or Quick connect to DFS file share and job is not delivered

Problem statement:

Customer is using a DFS file share as a target for Scan-To-Desktop or Quick Connect with subfolder routing and job is not delivered

Explanation:

The Distributed File System (DFS) functions provide the ability to logically group shares on multiple servers and to transparently link shares into a single hierarchical namespace. DFS organizes shared resources on a network in a treelike structure. This process automatically redirects SMB path access attempts to new locations based on rules such as user credentials. As a result, different users can be using the same SMB path but ultimately access different SMB shares.

For example, \\DFSServerName\MyPath could be redirected to many different locations (DFS targets) based on who is accessing the share.

Workaround:

Because DFS redirects share access according to login rules, ShareScan cannot use Scan-To-Desktop nor Quick Connect with subfolder routing for these purposes. Instead, consider using Scan-To-File with login set to Runtime.

Using Runtime login in the Scan-To-File workflow will use the users credentials to access the DFS share and DFS will automatically route them to the appropriate location. Thus ShareScan routing is not required in this scenario.