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ShareScan 5.4 SP2- Some Xerox devices cannot scan after upgrade

Problem Statement:

When upgrading from ShareScan 5.x to ShareScan 5.4 SP2 with Xerox devices, some Xerox devices may require that a setting change is made on the ShareScan server to work properly.

Some devices do not support EIP 2.0 polling method used in ShareScan 5.4 SP2 and require that the legacy SNMP polling is used.

Solution:

See the ShareScan 5.4 SP2 Installation Guide, section 9.3.3 for details:

- Stop Apache Tomcat at Service Manager [servies.msc]

- Stop ShareScan Agent and Manager services at Service Manager [servies.msc]

- Browse C:\Program Files (x86)\Nuance\Tomcat 8.0\webapps\ShareScan\WEB-INF\classes  

- Edit  Xerox.properties file  

- Find "#enable.eip.job.poll = true" at the last line. 

- Change to the following one "enable.eip.job.poll = false"

[!!!Remove "#" from the begining of the line!!! and Change value to false]

- Save the file

- Restart Apache Tomcat at Service Manager [servies.msc]

- Restart ShareScan Manager and Agent services at Service Manager [servies.msc]

Section 9.3.3.1 lists the Xerox devices not supporting EIP 2.0

  • Phaser 3635 MFP

    WorkCentre 5222/5225/5230

    WorkCentre 6400

    WorkCentre 7232/7242

    WorkCentre 7328/7335/7345

    WorkCentre 7346

    WorkCentre 7655/7665/7675

    Color 550/560

    D95/D110/D125

    ColorQube 9201/9202/9203

    WorkCentre 5135/5150

    WorkCentre 5325/5330/5335

    WorkCentre 5632/5638/5645/5655/5665/5675/5687

    WorkCentre 7120/7125

    WorkCentre 7425/7428/7435

    WorkCentre 7755/7765/7775