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Kofax

ShareScan 6.0 - Rotation issues with specific KM A4 devices

Problem Statement:

Some specific KonicaMinolta A4 devices have rotation issues.

Devices:

bizhub C3350

bizhub C3850

bizhub C3850FS

bizhub 4050

bizhub 4750

bizhub C3351

bizhub C3851

bizhub C3851FS

Resolution:

Please apply the attached RotationAngles.xml file with the following instructions.

-Exit from ShareScan Administration Console

-Stop ShareScan Agent and Manager services at Service Management Console

-Browse location C:\Program Files (x86)\Nuance\ShareScan6.0\Server\System

-Rename original RotationAngles.xml file to RotationAngles.xml.old

-Place the new RotationAngeles.xml to the same location

-Start ShareScan Manager and Agent services at Service Management Console

 

Attachments:

RotationAngles.xml (284 KB)