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Kofax

ShareScan Simulator does not start due to IP address change

Description:

ShareScan Administrator Console keeps the current ShareScan Manager IP address in the registry.  

Problem:

Whenever the IP address of the ShareScan Manager machine changes in the LAN, Administration Console will display an error message when starting, because it is trying to connect to the ShareSacan Manager machine using the original IP address.  

Solution:

You can set the new value in the registry here:   [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Nuance\ShareScan\ShareScanAdmin]  CurrentMgrIP=10.10.10.10   Note: In this example we used the 10.10.10.10 IP address as a sample.You should use your actual IP instead.