Skip to main content
Kofax

Slow performance when scanning with a ShareScan embedded client

Problem:

When scanning with an embedded ShareScan client the peformance is slow.  Symptoms include slow keyboard responsiveness, slow scan job completion, and delays in the document feeding process.  Problem usually gets worse as embedded devices are added to the system.

Cause:

The ShareScan Manager has over 300 licenses added to it.  This can cause performance and stability issues with the system.

Resolution:

Open a ticket with the Customer Support Services group and convert the individual licenses to a site key.