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ShareScan: Recommendation for upgrading with a Shared SQL database to 5.x or 6.1 with a Service Pack

Question:

What are the Nuance best practices recommendations when upgrading from ShareScan 5.x with a shared SQL database to a newer version of ShareScan 5.x or 6.1 with a service pack?

nswer:

All servers sharing the SQL database should first be upgraded to the primary software version. Once all servers are upgraded, the service pack should be implemented on all servers.

Upgrading one server to the service pack version before upgrading the other server to the primary version may cause database corruption or other conflicts.

If you want to upgrade from ShareScan v5.4 to v6.1.

- Please execute steps first How to upgrade to the latest version 

- Download eCopy software download repositories - including ShareScan

- Follow the below example the order of installation

Example:

A customer has 2 ShareScan servers running ShareScan version 5.1 with a shared SQL database. They want to upgrade to ShareScan version 5.4 Service Pack 2.

The upgrade order recommended is:

  1. Upgrade Server A to ShareScan 5.4 (6.1)
  2. Upgrade Server B to ShareScan 5.4 (6.1)
  3. Apply Service Pack 2 to Server A
  4. Apply Service Pack 2 to Server B
  5. Apply HotFix to Server A (if applicable)
  6. Apply HotFix to Server B (if applicable)

It is NOT RECOMMEDED to do the following:

  1. Upgrade Server A to ShareScan 5.4 (6.1)
  2. Apply Service Pack 2 to Server A
  3. Apply HotFix to Server A
  4. Upgrade Server B to ShareScan 5.4 (6.1)
  5. Apply Service Pack 2 to Server B.
  6. Apply HotFix to Server B

If you use Canon or Ricoh devices. You need to upgrade the device clients as well.

ShareScan Embedded for Canon MEAP

Canon Embedded Client compatibility

ShareScan Embedded for Ricoh

Ricoh Embedded Client compatibility

Additional Resources: