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PCC5 / Unified Client for Ricoh SOP : Scans are not delivered to the SPE for processing

Article # 3041875 - Page views: 19

Problem: 

When Scanning using PCC5, scans are delivered to the Devie Control Engine (DCE) ScanData folder but never parsed to the Scan Processing Engine (SPE) Scandata fiolder.

Solution: 

It seems the Device Registration Service (DRS) was not able to make some configuration changes to the device.  When the highlighted settings below are set to off, the Scan is delivered to the DCE, but will never arrive on the SPE.

Open a Web Browser to the device and go to Configuation > Print Volume Use Limitation

Make sure the following settings are ON

Volume Use limitation.jpg

Alternatively Login to the MFD Machine settings and Go to Sstem Settings > Administrative Tools > Enhanced Print Volume Use Limitation 

MFD Volume Use limitation.jpg

Check the settings (Tracking Permission and Stop Printing) and change to ON when OFF

 

Applies to:  

Product Version
PCC5 All

 

Article # 3041875
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