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Email function of PDF Pro does not create emails including default signature

Article # 3015366 - Page views: 428

Email function of PDF Pro does not create emails including default signature

Problem Statement:

Outlook 2010\2013 and PDF Pro 6.2\PDF 8.2 - they use the email function of PDF Pro to send a pdf, and the email message that opens does not include their default email signature.

Cause:

This is a Microsoft issue where the signatures have to be added manually from the menu bar.

Resolution:

Multiple articles stating this is a known issue with MS Outlook and there is nothing we can do on our end.

http://support.microsoft.com/kb/2544665  - Messages that are created outside Outlook do not include the default Outlook email signature

http://www.computerforums.org/forums...il-213182.html

"When a non-office program sends a document to Outlook to be attached, Outlook defaults to plain text format, leaving out the RTF signature.   When an Office program sends a document to Outlook to be attached, Outlook creates an HTML format email, but still fails to insert the signature. There is no fix for this.

Additional KB from Microsoft.

https://support.microsoft.com/en-us/kb/249129