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How to adjust the device connection timeout value

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How to adjust the device connection timeout value

By default, the ShareScan TCP/IP communication with device clients times out at 300 seconds. This value can be adjusted as follows in the following locations:

ShareScan 5.0:

Open Windows registry and adjust the following key as desired.

  • 32 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Nuance\ShareScan\ShareScanManager\CommunicationTimeout
  • 64 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Nuance\ShareScan\ShareScanManager\CommunicationTimeout

ShareScan 5.1 and later:

Open the ShareScan Administration console> Ribbon Home tab> Settings>Advanced Settings

Find the CommunicationTimeout value and adjust accordingly

If using a Canon MEAP with Cost Recovery please also see information about the .

If using a Canon MEAP with ID Services please also see information about the .