How to adjust the device connection timeout value

ShareScan v6.3 and above:

• Open the ShareScan Administration console
• Ribbon Home Tab
• Settings
• Advanced ShareScan Settings
• expand <Hostname>-<ipaddres>
• DeviceCommunication Timeout
  • By default 15000 ms

ShareScan 5.1 - 6.2:

Open the ShareScan Administration console> Ribbon Home tab> Settings>Advanced Settings

Find the CommunicationTimeout value and adjust accordingly

If using a Canon MEAP with Cost Recovery please also see information about the .

If using a Canon MEAP with ID Services please also see information about the .

ShareScan 5.0:

Open Windows registry and adjust the following key as desired.

• 32 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Nuance\ShareScan\ShareScanManager\CommunicationTimeout
• 64 bit machine: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Nuance\ShareScan\ShareScanManager\CommunicationTimeout