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Kofax

Newly added HP devices can not scan with ShareScan

Article # 3034611 - Page views: 51

3034611

Problem: 

When adding new HP device to ShareScan the device is unable to scan an gives a scan fault on the interface.
All other machines are working as expected until the device is deleted from the SS Admin Console and re-added.

Solution: 

Please enable the following setting on the device web interface:

"Troubleshooting --> OXPd Troubleshooting -->Allow non-secure connection for Web Services

oxpdsettings.png

 

 

 

Applies to:  

Product Version
Kofax eCopy ShareScan 6.x

 

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