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ShareScan - How to remove unused managers from Administration Console

Article # 3016756 - Page views: 72


With ShareScan, it is possible for Remote Management to list multiple managers in the Administration Console. Unexpected managers may be visible due to a variety of causes such as changes to IP or hostname of a ShareScan Manager PC. Use the information below to remove data from old and unused ShareScan managers.

  1. Close the Administration Console
  2. Go to Start > Run > ShareScan Troubleshooter tool
  3. Inside the troubleshooter tool select Database > Remove unused manager data from the menu bar
  4. A window will appear that shows all the managers that can be removed. 
  5. Select the managers that require removal and click the remove button.
  6. Open the sharescan admin console, click remote management button and verify that the unused managers have been removed.