Information:

Windows Firewall may block the ports, programs or services required for ShareScan functionality.

• Ensure that the required ports are open.
• • For ShareScan 5.x installations open ports listed in 

  • For ShareScan 4.x installations open ports listed in 

• For Windows XP installations the ShareScan programs and services below must be added as exceptions.

• For ShareScan 5.2 or 5.4
• • Windows XP is not supported
• For ShareScan 5.0 installations:
• • Located in C:\Program files\Nuance\ShareScan5\Server
  • • ShareScanManager.exe
    • ShareScanAgent.exe
    • ShareScanAdminConsole.exe
  • Located in C:\Program files\Nuance\ShareScan5\Server\Connectors\ScanToDesktop
  • • InBoxAgent.exe
  • Located in the C:\Program files\Microsoft SQL Server folder where SQL is installed (Varies by SQL version. Only applicable when SQL is installed locally)
  • • SQLServer.exe
• For ShareScan 4.x installations:
• • Located in C:\Program Files\eCopy
  • • ShareScanOPAgent.exe
    • ShareScanOPManager.exe
    • InboxAgent.exe
    • ShareScanOPClient.exe
  • Located in C:\Program files\Microsoft SQL Server
  • • SQLServer.exe (for Internet Address Book only)
  • Located in C:\Windows\System32
  • • MMC.exe
    • Dllhost.exe