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ShareScan Server or ScanStation not starting automatically after a reboot or restart


Question / Problem: 

After reboot ShareScan can not start the Administration console ... "Failed to connect - :9601  Make sure the ShareScan Agent service is running, and then try again."

and / or

ScanStation application not starting With "Can not connect to ShareScan manager"

What is the problem? How can i solve it?

Answer / Solution: 

ShareScan Services Starting faster than the services are dependent of ShareScan.

Generally the following services are not running

  • "SQL Server (SQLEXPRESS)"
  • "ShareScan Agent"
  • "ShareScan Manager"
  • "ShareScan WatcherService"
  • "ShareScan Web Admin Host"
  • "Apache Tomcat 8.5 Tomcat8"
  • "Apache Tomcat 9.0 Tomcat9"

To avoid situation above please do the following:

Enter How to here:

  1. Create batch file with the following content:
    • net start "SQL Server (SQLEXPRESS)"
    • net start "ShareScan Agent"
    • net start "ShareScan Manager"
    • net start "ShareScan WatcherService"
    • net start "ShareScan Web Admin Host"
    • net start "Apache Tomcat 8.5 Tomcat8"
    • net start "Apache Tomcat 9.0 Tomcat9"
  2. Open "Task Scheduler"
  3. Create Basic Task eg:"When the computer starts or Daily Reoccur a couple of them " Set the appropriate number of Tasks to start the Services.
  4. Choose "Start program : " and set the created batch file to start.

The scheduler will make it sure that the above mentioned applications will run when ShareScan will call during application start.


Applies to:  

Product Version



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