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ShareScan Server or ScanStation not starting automatically after a reboot or restart

Article # 3024907 - Page views: 399

3024907

Problem: 

After reboot ShareScan can not start the Administration console ... "Failed to connect - :9601  Make sure the ShareScan Agent service is running, and then try again."

and / or

ScanStation application not starting With "Can not connect to ShareScan manager xxx.xxx.xxx.xxx"

What is the problem? How can i solve it?

Solution: 

ShareScan Services Starting faster than the services are dependent of ShareScan.

Generally the following services are not running

  • "SQL Server (SQLEXPRESS)"
  • "ShareScan Agent"
  • "ShareScan Manager"
  • "ShareScan WatcherService"
  • "ShareScan Web Admin Host"
  • "Apache Tomcat 8.5 Tomcat8"  [Before v6.3 ShareScan version]
  • "Apache Tomcat 9.0 Tomcat9"

     
To avoid situation above please do the following:

How to:

  1. Create batch file with the following content:
    • net start "SQL Server (SQLEXPRESS)"
    • net start "ShareScan Agent"
    • net start "ShareScan Manager"
    • net start "ShareScan WatcherService"
    • net start "ShareScan Web Admin Host"
    • net start "Apache Tomcat 8.5 Tomcat8"
    • net start "Apache Tomcat 9.0 Tomcat9"
  2. Open "Task Scheduler"
  3. Create Basic Task eg:"When the computer starts or Daily Reoccur a couple of them " Set the appropriate number of Tasks to start the Services.
  4. Choose "Start program : " and set the created batch file to start.

The scheduler will make it sure that the above mentioned applications will run when ShareScan will call during application start.

How to create Windows Scheduler.

Applies to:  

Product Version
Kofax eCopy ShareScan v5.4, v6.1, v6.2, v6.3, v6.4

 

 

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