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Kofax

"Some error occurred during scanning" when using Auto Color - ShareScan 5.4 SP2

Problem Statement:

When connectors are configured for Auto Color(bw) or Auto Color(g), users receive the error - "Some error occurred during scanning". This happens when the device is set for BW and the connectors are set for Auto Color.

Solution:

Update to ShareScan 6.x which includes the fix.