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Kofax

Active scan job lost after an error times out - ShareScan 5.4 SP2

Problem Statement:

Using ShareScan 5.4 SP2, the job is automatically cancelled due to an error message.  If an error form is displayed on the client and the user does not press OK to dismiss it, after a time-out, the scanning job is canceled and the client returns to the Main form.

Solution:

Update to ShareScan 6.x which includes the fix.

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