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Kofax

Occasionally the preview image will not be presented on the client (Xerox embedded) - ShareScan 5.4 SP2

Problem Statement:

When scanning with a Xerox device, intermittently the scan preview image does not appear on the client. Customer has to cancel and start over before being able to complete the workflow. This is caused by syncronization and race condition issues.

Solution:

Update to ShareScan 6.x which includes the fix.