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ScanStation / Copitrak - client does not lock when the user ends a session

Article # 3016671 - Page views: 196

Problem Statement:

Using ShareScan 5.4 SP2 or newer and Copitrak on a ScanStation, when a user ends a Copitrak session, the ScanStation client does not get locked.


Update software to the latest ShareScan 6.x release.

Further, modify this registry key.  Make sure to back up the registry for disaster recovery purposes.

    Hive: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Nuance\ShareScan\ShareScanManager
    Name: SendManagerStartedForIdentificationLogout
    Type: REG_SZ
    Valid values: true, false, 0, 1
    Default value: false

    The setting value must be set to true (or 1).
    If it is set, the ShareScan Manager connunicates with the ScanStation client
    to make sure that the session is closed properly and the client gets locked.