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Kofax

Scanner settings lost with Netscaler Failover - ShareScan 5.4 SP2

Problem Statement:

When using a hardware network balancer such as Netscaler, MFP running ShareScan Embedded client, may lose scanner settings if the network connection fails over to a different server node.   This has been observed only for "Webclient" type Embedded clients.  Applies to eCopy ShareScan 5.4 Service Pack 2.

Solution:

Recommend updating to ShareScan 6.x which includes the fix.